Our Process
We’re excited about the opportunity to be your cabinet parts supplier. We understand that ordering custom wood products online can be overwhelming! Our goal is to make your experience as smooth as possible. Please read the following so you are aware of lead times and shipping information.
Making Your Order
For fastest service, your order can be placed right here on our website.
Large or special orders can be made by emailing your list to sales@doorsforcabinet.com, or calling 1-888-828-1088.
While we are happy to enter customer orders, you are responsible to confirm all measurements and options before making payment. Once your order is placed and paid for, we check it for possible errors and immediately put it into Production. We will not take responsibility for incorrectly entered orders.
Lead Times
Doors / Drawer Front Production is currently: 12 business days unless otherwise agreed by email.
Above lead time estimate does not include shipping/freight time. Please plan accordingly.
Hardware, Supplies & Tools: Ships within 2-4 days from the day order is received. Above lead time estimate does not include shipping/freight time. Please plan accordingly.
Shipping
Orders over $500 include FREE Shipping in the Continental US and Central Canada. Shipping to Western and Eastern Canada and Alaska require shipping fees. You can see shipping charges on the Checkout Page once you enter your shipping address.
Once your order is complete you will receive a notification that it has shipped. Check that notification for tracking information.
Wood Products
Smaller residential and commercial orders ship via FedEx 2-Day Air while larger residential orders ship UPS ground. Large orders shipped to commercial locations will go LTL. If you are not available to receive your shipment, please make arrangements to sign online with the courier by following the link in your shipment tracking email. DoorsForCabinet.com is not responsible for orders returned by the courier.
Hardware
Hardware generally ships separately from custom wood product orders via USPS, UPS, FedEx, or SPEE-DEE.
Shipping Damage Claims
Upon receiving a shipment, please be sure to inspect for any signs of damage that may have occurred during shipping before signing the waybill. If there are any signs of damage please notify the driver and request a claim inspection to be performed by the freight carrier. If you suspect any damage at all, please sign the waybill “DAMAGED” as most companies do not want their drivers waiting around while you inspect each package and the product inside.
If after removing the packaging some damage is noted, it is important to keep the original packaging, your copy of the waybill and contact DOORSFORCABINET.COM Customer Service Specialist within 24 hours. All packaging, product, and the waybill must be kept on hand until the claim is approved. DOORSFORCABINET.COM will contact the freight company to inquire if a claim can still be made. Your assistance to provide information for a quick and proper claim is extremely important. When contacting us to notify us of the claim, be sure to have DOORSFORCABINET.COM Order Number, the waybill, photos and any other information available to allow for a quick and proper claim.
